Privacy Policy
Effective Date: 11 April 2026 Last Updated: 11 April 2026
1. Introduction
Montsun Specialist Support Coordination (“Montsun”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of all personal information we collect, use, and store. This Privacy Policy outlines how we handle your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.
By using our website at https://montsunssc.com.au/ or submitting any form on our website, you agree to the terms outlined in this Privacy Policy.
2. Who We Are
Business Name: Montsun Specialist Support Coordination Email: info@montsunssc.com.au Location: Darwin, Northern Territory, Australia Website: https://montsunssc.com.au/
3. Information We Collect
We collect personal information only when it is necessary to provide our services or respond to your enquiries. The types of information we collect include:
a) General Contact Information Through our Contact Form, we may collect:
- Full name
- Email address
- Phone number
- Nature of your enquiry
b) NDIS & Participant Information Through our Referral Form, we may collect sensitive information including:
- Participant full name and date of birth
- NDIS number
- Disability type and support needs
- Emergency contact details
- Current NDIS plan information
- Consent declarations
This sensitive information is collected solely for the purpose of assessing and delivering appropriate NDIS support services.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to general enquiries submitted via our Contact Form
- To assess and process NDIS referrals submitted via our Referral Form
- To deliver, manage, and improve our NDIS support services
- To comply with our obligations under the NDIS Practice Standards and Privacy Act 1988
- To communicate with participants, families, and support networks regarding service delivery
- To analyse website usage and improve user experience via Google Analytics
5. Cookies & Website Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our website.
We use Google Analytics to collect anonymous data about website traffic and user behaviour. This data includes:
- Pages visited
- Time spent on pages
- General geographic location
- Device and browser type
Google Analytics data is anonymised and does not personally identify you. You may opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website.
6. How We Store & Protect Your Information
We take the security of your personal and sensitive information seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.
All information submitted through our website forms is:
- Transmitted via secure, encrypted connections (SSL/HTTPS)
- Stored securely and accessible only to authorised Montsun staff
- Retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law
7. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- With the National Disability Insurance Agency (NDIA) as required for NDIS service delivery
- With other NDIS service providers involved in your support, where necessary and with your consent
- Where required by law or regulatory authorities
- To protect the health, safety, or wellbeing of any individual
We may engage third-party service providers in the future to assist with our operations. Should this occur, this Privacy Policy will be updated accordingly, and all third parties will be required to handle your information in accordance with the Privacy Act 1988.
8. Your Rights
Under the Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Withdraw consent for us to use your information at any time
- Lodge a complaint regarding how we have handled your personal information
To exercise any of these rights, please contact us at info@montsunssc.com.au. We will respond to all requests within 30 days.
9. Complaints
If you believe we have breached your privacy or have not handled your personal information in accordance with the Australian Privacy Principles, you may:
- Contact us directly at info@montsunssc.com.au to raise your concern
- If unsatisfied with our response, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
10. NDIS Practice Standards Compliance
As an NDIS provider, Montsun is committed to upholding the NDIS Practice Standards and the NDIS Code of Conduct. All personal and sensitive information collected in relation to NDIS participants is handled with the highest level of confidentiality, dignity, and respect.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or services. The updated policy will be published on this page with a revised Last Updated date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding privacy, please reach out to us through our Contact Us page or email us at info@montsunssc.com.au.
This Privacy Policy is governed by the laws of the Northern Territory and the Commonwealth of Australia.